Refund policy

Returns and refunds are accepted only if you contact us within 30 days of delivery. Opened products and products that have been tried under normal use are eligible for return.

Original shipping charges are non-refundable unless the return is due to our shipping error or the product arrived damaged or defective.

This policy applies only to products purchased directly from mamaandkids.com.

Products purchased from other retailers or third-party marketplaces cannot be returned or refunded through mamaandkids.com. Please contact the retailer where you made your purchase and follow their return and refund policy.

 

Returns

To start a return, please email us at info@mamaandkids.com. Proof of purchase, such as your order number or order confirmation email, is required.

If a returned product is significantly damaged through no fault of ours, or if contents or accessories are missing, your refund may be reduced or denied.

Unless the return is due to our shipping error or the product arrived damaged or defective, customers are responsible for return shipping costs. Return shipping charges are non-refundable.

We recommend using a trackable shipping service for all returns. We are not responsible for returned items lost or damaged in transit.

 

Refunds

Once we receive your return, we will inspect the product and notify you by email whether your refund has been approved or denied.

Approved refunds will be issued to your original payment method. Depending on your payment provider, it may take several days for the refund to appear in your account.

In some cases, such as when a product arrives damaged or the wrong item was shipped, we may issue a refund without requiring you to send the product back.

Order Cancellations and Changes

Please review your order carefully before submitting it. Once an order has been placed, it cannot be canceled or changed.

If you would like to add items, please place a new order.